Shipping Policy
Shipping Policy
Shipping made clear.
We want your Neat Nook Home order to arrive smoothly. Below you will find our order processing, delivery, tracking, and international shipping details.
Processing Time
Orders are typically processed within 1-3 business days after payment is confirmed.
Estimated Delivery
Most orders arrive within 7-20 business days, depending on destination and carrier conditions.
Tracking
When tracking is available, you will receive a shipping confirmation email with tracking details.
Estimated Delivery Times
| Destination | Estimated Delivery Time |
|---|---|
| United States | 7-15 business days |
| Canada | 8-18 business days |
| United Kingdom | 8-18 business days |
| European Union | 8-20 business days |
| Australia & New Zealand | 8-20 business days |
Delivery times are estimates and are not guaranteed. Customs processing, holidays, weather, carrier delays, or incorrect shipping information may affect delivery.
Shipping Details
Order Processing
Orders are processed Monday through Friday, excluding holidays. If your order is placed during a weekend, holiday, or high-volume sale period, processing may take a little longer.
Shipping Rates
Shipping rates, if applicable, are shown at checkout before you complete your purchase. Free shipping may be available during selected promotions or when your order meets the free-shipping threshold shown on our website.
Tracking Information
Once your order ships, we will send a shipping confirmation email with tracking information when available. Tracking updates may take 24-72 hours to appear after the carrier receives the package.
Customs, Duties & Import Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country. Unless clearly stated otherwise at checkout, these charges are the customer's responsibility.
Incorrect Shipping Address
Please make sure your shipping address is complete and accurate before placing your order. If you notice an address mistake, contact us as soon as possible at support@neatnookhome.com.
Lost or Delayed Packages
If your package appears delayed, please contact us with your order number. If tracking shows delivered but you have not received the package, please first check with household members, neighbors, building management, or your local carrier.
Need help with your shipment?
Email us at support@neatnookhome.com with your order number and the email address used at checkout.